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Frequently Asked Questions

Top Questions:

Q: Do you ship internationally?

A: Yes we do, by Singapore Speedpost Air Parcel service. For the list of countries we ship to as well as the estimated delivery time and postage rates, you can download Speedpost's rate card from http://www.speedpost.com.sg/downloads/ratecard/Air%20Parcel.pdf.


Q: Do you accept credit cards like Visa or MasterCard payments?

A: Yes we do. We are using PayPal's e-payment service, and they accept major credit cards like Visa and MasterCard. PayPal makes it easy to send and receive online payments. It is a safe and secure e-payment engine that is widely used by many e-commerce shops around the world. For more information on PayPal, please visit their website at http://www.paypal.com.sg/sg.

* Upon successful payment, the page will look like this. Please click on "Return to Debio Singapore Pte Ltd".

* You should receive a confirmation page like the one below before you close the window.


Q: Do you accept electronic payments from Singapore banks such as POSB / DBS / OCBC / UOB?

A: Yes we do, but only from DBS / POSB / UOB. Simply send us an email (info@beautybistro.com) and tell us what you wish to purchase. We'll reply you with the total sum payable and our bank account details for you to perform the fund transfer.


Q: Can I find Beauty Bistro's products from the shops in Singapore?

A: Yes you can. Most of our products are available at

BHG departmental stores:  Bugis, Clementi, Bishan, Lot 1, and Tampines. 

John Little departmental stores: Plaza Singapura and Jurong Point.

and selected products can be found at:

SaSa outlets: All


Q: How long will it take for me to receive my package?

A: When we confirm an order, we will try to post it out on the same day, if not the following working day. If the package is delivered within Singapore, normal and registered mail will take about 2–3 working days. For postage outside of Singapore, please refer to Speedpost's guide at http://www.speedpost.com.sg/downloads/ratecard/Air%20Parcel.pdf.


Q: Are there Beauty Bistro shops in Malaysia?

A: We are based only in Singapore, but we can send the products over to Malaysia by Speedpost.


Q: I saw many products on Qoo10, are the products from you?

A: Products sold outside beautybistro.com are mostly from gray importers. Beauty Bistro is the only authorized reseller. They do not have the exclusive distribution arrangement and will not take responsibility for the products they sell. Some are found selling fake products. We urge our customers to buy wisely and from our list of authorized resellers. Do not fall victim to buying fake & gray products.


Q: Is there any discount if I buy in bulk?

A: Yes, please write in to us at info@beautybistro.com for more information.


 

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