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Customer Care

PRIVACY POLICY

PDPA NOTICE:

The Personal Data Protection Act ("PDPA") is the principal data protection law in Singapore governing the collection, use, disclosure and care of personal data.

In this Policy, when we use "we", us" or "or", we refer to the company Beauty Bistro (Debio Singapore Pte Ltd) which is collecting your personal data, or which is operating the website which you are accessing or using. This Policy applies to all personal data that you may provide to us and the personal data we hold about you. By providing us with your personal data, you shall be deemed to have agreed to each and all terms, conditions, and notices in this Policy. If you do not agree, please cease use of the relevant service and DO NOT provide any personal data to us.

Your personal data may also be anonymised for use by Debio Singapore Pte Ltd for other purposes for marketing products and services offered by Debio Singapore Pte Ltd or those of its strategic partners or business affiliates e.g. informing you of lates activities, special offers, promotions or sending you newsletters. If we need to use your personal data for any other purposes, we will notify you and obtain your consent beforehand. You will be given the opportunity to withhold or withdraw your consent for th use of your personal data for these other purposes.

DISCLOSURE OF INFORMATION

We will not sell your personal data to third parties. We will only disclosure your personal data to third parties where you have provided us consent, and in the situations expressly set out in this Policy.

SOCIAL NETWORKS

If you are logged in on one of the social networks listed in our service, the social network might add this information to your profile. If you are interacting with one of the social plug-ins, this information will be transferred to the social network. In case you do not wish such a data transfer, please do not log in to the social network we provide.

REFUND POLICY

  1. There will be no refund for payment made for products after we have started to process the order for the customer.
  2. However, in instances where the customer feels that a refund is justified, the customer must submit a written request for refund.
  3. Please provide the following details together with your request, unless otherwise stated:
    • Transaction identification number
    • Valid reasons for cancellation or refund
  4. All requests submitted are subjected to approval on a case-by-case basis.
  5. Products can be exchanged if there is a manufacturing fault.
  6. Products can be exchanged provided that the products are in new and original condition.
  7. The difference will not be returned if the price of the exchange item is lower than the original item.
  8. Bodyshapers, innerwear and camisole cannot be exchanged.
  9. DEBIO SINGAPORE PTE. LTD. reserves the right for final decision.
  10. DEBIO SINGAPORE PTE. LTD reserves the right to alter this policy at any time.

Shopping at Beauty Bistro

  1. Sign up as a Beauty Bistro member by clicking on 'My Account'.
  2. Check out our promotion items before the promotions end.
  3. Add item(s) to shopping bag.
  4. Checkout after you are done.
  5. Check the products ordered and your billing address.
  6. Select payment method.
  7. Check order confirmation.
  8. Your order will be processed within 3 working days after payment.

Delivery Policy & Payment Options

  1. Beauty Bistro.com provides delivery within Singapore and key destinations worldwide.
  2. For deliveries to other destinations outside Singapore, please select the destination country upon checkout.
  3. Delivery within Singapore is by Singapore Post and takes about 2–3 working days.
  4. International delivery is by Speedpost. You may check the delivery time at www.speedpost.com.sg.
  5. You may place an order to be delivered to a different address in Singapore other than your billing address.
  6. Mailing address cannot be changed once the product is posted out. Beauty Bistro will not be responsible for products that fail to reach customers in such instances.
  7. Military and P.O. Box address
    Due to delivery restrictions, delivery is not available for APO/FPO and P.O. Box addresses.
  8. Payment Options
    • Visa
    • MasterCard
  9. When will my credit card be charged?
    You card will be charged once the order is confirmed and submitted.
  10. What if my credit card is denied?
    You will receive an error message immediately if there is a problem processing your credit card. You'll have the opportunity to enter a new number if this happens.

Cash & Discount Vouchers' Terms & Conditions

  1. Vouchers only apply for regular-priced items unless otherwise stated.
  2. Vouchers are not applicable for discounted and promotional items.
  3. Vouchers are not applicable for postage compensation.
  4. Vouchers are not exchangeable for cash.
  5. Vouchers must be fully utilized when making payment. Any unutilized amount will be forfeited and shall not be refunded.
  6. Vouchers cannot be used for more than one transaction.
  7. Vouchers come with expiry dates, hence vouchers that are expired are not valid.
  8. Beauty Bistro reserves the right to withdraw or amend vouchers without prior notice.

Redeem Gifts' Terms & Conditions

  1. Register as our member on Beautybistro.com and redeem gifts with points earned during purchases.
  2. Points will be accumuated with every doller spent on products. ($1 = 1point)
  3. Postage fees are not applicable for accumulation of points.
  4. Gifts will be changed and updated periodically.
  5. Points are not exchangeable for cash.
  6. The validitity of points is 12 months.
  7. Postage fees apply for gifts.
  8. Beauty Bistro reserves the right to withdraw or amend points without prior notice.

AUTHORIZED SOLE DISTRIBUTOR

We have been appointed sole distribution rights in Singapore by Anosa, Babyfoot, Dot Dot, La Defonse, Luview and Shills. Products are 100% safe and original from the manufacturer and registered with Health Science Authority before they are sold in the market.

NG / NEAR EXPIRY DEALS

NG abbreviates no good packaging. The product itself is still in good condition.

NG packaging may happen during transport or shelf merchandising. Examples include color boxes being damaged, color faded or dirt spots. The product itself is still in good condition for use.
 
NG products are placed at NG/Near Expiry Deals corner with very low price, hoping they can meet buyers who wish to bring them home regardless of their appearance.
 
Near Expiry product
For Near Expiry commodity, we promise at least 3 months before its expiry. There is an expiry date for each product on the product page. So please pay attention to it before purchase.
 
The concept of Beauty Bistro’s Near Expiry Deals corner.
“As a consumer, I always want to try new beauty products. In most cases, I never finish a blusher before I buy a new one! Even when I buy a moisturizer with 3 years to expiry, I will still be told that it should be consumed within 3 months after opened.”
 
“Now with extremely low price, I can buy and try more new items and I do not have to worry too much about wastage.” (Nicola beauty blogger)
 
This is why we launch Near Expiry Deals corner. Happy Shopping!!
 
Please note that the NG/Near Expiry deals made are strictly non-refundable, non-returnable and non-exchangeable.

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